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A Generation of Chaos

Jun 17, 2013

I got lost in an airport when I was a kid.

Not young enough to be completely terrified, but not old enough to know how to find my way all on my own. So I just stood there, waiting for something to happen. I remember all the colorful ties that waved back and forth, hanging from men’s necks, and the passing clink clink clink of women’s high heels on the hallway floor. It was crowded, loud. In those moments of my eyes anxiously cutting through the sea of people for a familiar face, I realized just how small I really was; how everyone else around me was so much older, so hurried but so calm.

To me, it was chaos. To everyone else, it was Tuesday.

From that point forward, I’ve wondered if my life would someday circle back to that moment. Maybe I’d be the one wearing the suit and tie. Maybe I’d have somewhere important to be. Maybe I’ll do what my dad does, who does what my grandfather did. Because that was the cycle of the world. Generations of hard workers and innovators led the way for each one afterward to carry out continued work.

Growing up, I always favored Superman over other super heroes.  He was a hero you never had to worry about dying* and to a young kid that's a safe bet.  

Then along came Christopher Nolan and his Dark Knight. It made me realize that a good story revolves around things being out of your control and the possibility of knocking on death’s door.

Nolan’s creative sensibilities are all over Zack Snyder’s Superman reboot, Man of Steel, which follows the journey of Kal-El from birth and youth to a confrontation with his home world of Krypton’s chief general, Zod. The back story is almost exactly what we’ve seen from previous Superman entries, but the execution is much more enjoyable. We spend a lot more time on Krypton… more than I ever would have assumed there would be based off previous Superman movies, and it’s a fantastical experience, like a beautiful video game and I mean that in a good way.

As the iconic hero, Henry Cavill was quite a super (looking) superman, and does a serviceable and believable job in the role, even if he doesn’t really bring anything new to the role -- it's the same well mannered boy scout we're used to. Still, I wish they gave him more to work with in the film in terms of dialogue. One odd thing about Man of Steel is that I couldn't remember a single continuous, non-fighting scene with Superman lasting more than, say, 3 minutes. The film is loaded with flashbacks and "chapters," strung together to set everything up, and at times it makes the editing feel choppy and plot/character development comes up a bit short.

I was also thinking that the Superman canon, this movie included, has a really strong identity theme (who am I? where do I come from? what do I stand for?), so it’s ironic the movie has an identity crisis of its own in terms of cinematography/style. The episodic nature of Man of Steel translates into a myriad of visual styles, and while I thought they were mostly well done and emotionally evocative, it also adds to the overall sense of choppiness at the expense of consistency and cohesion.

Confab 2013: Content = Value

San Diego Jun 12, 2013

This is true in several senses. First: User experience is enhanced when smart, clear, well-crafted content is guiding the way. Users can tackle tasks faster, they can learn something more efficiently, they can have a laugh. These are all valuable things. There is no argument here. But this statement is also true in the most literal sense: Good content can increase the perceived value of products and increase the trust within users.

A fantastic example of this was revealed by Jared Spool at Confab 2013. Significant Objects (http://significantobjects.com/) is an experiment that uses the magic of content to make very ordinary things quite valuable. Objects sourced from Ebay for a few dollars are transformed into pricy and one-of-a-kind treasures by simply being given context. How much value can be added to your product or service with well-crafted content?

Your audience is the most important element of your content strategy. If you think otherwise, you will fail. Whether you want to sell more products, be more entertaining or be perceived as a thought leader, you will need a content strategy that is not only useful but also interesting.

In marketing, we create personas to be representative of the of user types within a target audience. We identify behaviors, needs and triggers to ultimately create better experiences for them. Having an effective persona will help you help your content effort -- and ultimately your brand -- succeed.

Social media is no longer a choice. For brands, the options are either doing it well and reaping the benefits or doing it poorly and suffering the consequences. While many companies understand this, the part that tends to get lost in translation is that the conversation on social media isn’t controlled by brands, but rather shaped to meet brand goals. The real rulers of the conversation are a brand’s fans.

The past few weeks has presented two prime examples of brands doing it wrong in social media, and trying too hard to control the conversation, instead of molding it. We can learn a lot from these social media train wrecks. (While we won’t name names, we are sure most people have heard of the following stories.)

The first lesson: Never punish your fans. A well known, multi-national brand recently took legal action against an adoring fan after she founded and nurtured a holiday in the product’s honor for the past several years. The fan, rightfully upset, made an announcement on her social media profiles regarding the cancellation of the holiday. Social media and traditional media were alight with indignation. The brand eventually recanted its legal actions, blaming their trigger happy lawyers for the incident. But the damage to its reputation is likely already set. What could have been a huge win (Hello! Who wouldn’t want a fan to create a holiday for their brand?) turned into a publicity disaster.

Three years ago, I got a phone call on New Year’s Day while traveling home after visiting relatives out of state.  It had been bitterly cold for a few days, and the call was one every Minnesotan dreads: The heat had gone out at my house and my radiator pipes had frozen.  I drove home, steeped in anxiety about what I would find when I got there.  It wasn’t pretty.

A year ago Alex Hawkinson had a similar problem – a water line had broken and flooded his cabin.  But Alex did more than curse his luck; he went out and did something about it.  He and some friends put their heads together and came up with the concept for a new platform that would enable smart houses, devices, and almost anything.

A year later, they released SmartThings, a platform that enables smart devices to be connected to controls and sensors.  While Internet-connected “smart” appliances and devices have been around for a while, the SmartThings approach is really about the platform, one that offers flexibility in how you use it and what it can “talk to.” The system is based on a few key components: 

  • A central hub, connected to your home router, that handles the connectivity between the cloud and local devices
  • Smart sensors and devices that communicate with the hub via z-wave or ZigBee protocols
  • Services in the cloud, which handle events and rule processing and communicate with hub and management interfaces
  • The management interfaces where users interact, currently via smart phone apps, but eventually via web services and other interfaces

 

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Jun 16, 2013 to Jun 22, 2013

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